📋 Policy Acceptance
By booking any paid service with AUMNOVA, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.
1. Cancellation Policy
1.1 Rescheduling Sessions
We understand that sometimes schedule changes are necessary. We offer the following rescheduling options:
✓
24+ Hours Notice
Free rescheduling to any available time slot
⚠
Less than 24 Hours Notice
50% rescheduling fee applies. Remainder credited to new session.
✗
No Show / Less than 2 Hours
Session is forfeited with no refund or credit.
1.2 How to Reschedule
To reschedule a session, please contact us at least 24 hours in advance:
- Phone: +91 7888939380 (Call or WhatsApp)
- Email: [email protected]
- Response Time: We typically respond within 2 hours during business hours
2. Refund Policy
2.1 Eligibility for Refunds
Refunds are available under the following circumstances:
✅ Full Refund Available
- Cancellation with 48+ hours notice
- Technical issues from our side preventing session
- Healer cancellation or unavailability
- Duplicate payment or billing error
🔄 Partial Refund/Credit
- Cancellation with 24-48 hours notice: 50% refund
- Emergency situations (case by case basis)
- Medical emergencies with documentation
❌ No Refund Available
- Cancellation with less than 24 hours notice
- No-show for scheduled session
- Session has already begun or completed
- Change of mind after energy work has started
- Free meditation sessions
2.2 Refund Process
If you are eligible for a refund:
- Refund requests must be made in writing to [email protected]
- Refunds are processed within 7-10 business days
- Refunds are issued to the original payment method
- Bank processing fees may be deducted for certain payment methods
3. Special Considerations
3.1 Nature of Energy Healing
Due to the unique nature of energy healing services, please note:
- Once energy work begins in a session, refunds are not available as the service has been rendered
- Healing outcomes are subjective and individual - dissatisfaction with results is not grounds for refund
- We commit to providing professional, compassionate service in every session
3.2 Emergency Situations
We understand that emergencies happen. In cases of genuine emergency:
- Contact us as soon as possible to discuss your situation
- Medical emergencies requiring documentation may qualify for special consideration
- Each emergency situation is evaluated on a case-by-case basis
3.3 Technical Issues
For online sessions, if technical issues prevent the session:
- If the issue is from our side: Full refund or free rescheduling
- If the issue is from your side: Option to reschedule with applicable fees
- We recommend testing your equipment before sessions
4. Free Services Policy
4.1 Free Meditation
Our free guided meditation service:
- Requires no cancellation - access is provided instantly
- No refunds apply as the service is free
- Available to all visitors without commitment
4.2 Free Consultations
Initial consultations to discuss paid services:
- Can be rescheduled with 12 hours notice
- No refunds as no payment is collected
- Multiple no-shows may limit future free consultation availability
5. Contact & Dispute Resolution
5.1 Contact Information
For cancellation, rescheduling, or refund requests:
5.2 Dispute Resolution
If you have concerns about our policy application:
- First, contact us directly to discuss your situation
- We aim to resolve all issues amicably and fairly
- Most concerns can be resolved through direct communication
🕊️ Our Commitment to Fairness
We strive to be fair and reasonable while maintaining the sustainability of our healing practice. We appreciate your understanding that last-minute cancellations impact our ability to serve other clients.